DaneshMand puts an AI assistant at the front of every customer conversation. It answers chats instantly from your own knowledge, running on your private RAG and LLM in DaDaR, handles routine requests from start to finish, and hands complex cases to a human agent with the full context. Support becomes faster, simpler and always on, without your data ever leaving your control.

Core pillars

Instant answers

Clients get accurate replies in seconds, at any hour, in their own language.

Your private AI

Deployed on the customer's own DaDaR RAG/LLM and private data.

People when it matters

Seamless handoff to live agents, with history and AI summaries.

Capabilities

Chat everywhere

An embeddable widget for your website, client portal and mobile apps, plus messaging channels.

AI support agent

Understands intent and answers from approved knowledge, with sources behind every answer.

Actions, not just answers

Creates tickets, updates the CRM and looks up account information through your APIs.

Live agent desk

Queues, routing, conversation history, AI reply suggestions and one-click summaries.

Smart handoff

Escalates to a human based on your rules, sentiment or customer request, with no context lost.

Multilingual

Detects the customer's language and replies in it, using the same knowledge.

Guardrails

Approved sources, tone and policy rules, PII masking and a full audit trail of every reply.

Quality analytics

Every chat flows to Delvin for scoring against your team's KPIs.

Product schematic

How it works

Connect channels
Add the chat widget to your site, portal and apps, and connect messaging channels.
Load knowledge
DaDaR indexes your help content, policies and documents on your own infrastructure.
Set the rules
Define tone, approved sources, actions and when to hand off to people.
Go live & improve
Agents and AI work together. Delvin analytics show where to improve.