Delvin
AI performance analytics for calls and support chats
Delvin listens to every call, inbound and outbound, and reads every support chat. It then scores each conversation against your organization's and your teams' own KPIs. Thousands of conversations become clear performance dashboards, agent and team scorecards, and charts that show the organization's key weaknesses. Managers coach on facts instead of random samples, and quality improves where it matters most.
Core pillars
Every conversation
Full coverage of calls and chats, not a small manual sample.
Your own KPIs
Scorecards built from your organization's and each team's standards.
Clear next actions
Weakness maps, trends and coaching insights backed by evidence.
Capabilities
Calls & chats together
Analyze inbound and outbound calls, DaneshMand chats, Delina AI calls and chats from other systems.
KPI studio
Define organization- and team-level KPIs, weights and thresholds that match how you work.
Speech intelligence
Speech-to-text, speaker separation and language detection, with sensitive data redacted.
AI scoring
Each conversation is rated on your KPIs, such as greeting, discovery, script adherence and resolution.
Sentiment & compliance
Tracks customer and agent tone, and checks required phrases and policy rules.
Performance dashboards
Agent and team scorecards, rankings and trends over time, in charts managers can act on.
Weakness maps
See the organization's recurring gaps by team, topic and KPI, and where to focus first.
Coaching & alerts
Evidence snippets, coaching suggestions and alerts for at-risk conversations, and much more.
Product schematic
How it works
Connect sources
Link your call recordings and chat systems, or use Delina and DaneshMand directly.
Define KPIs
Set organization and team KPIs, weights and pass/coach/alert thresholds.
Analyze everything
AI transcribes and scores every conversation, with evidence for each score.
Act on insights
Dashboards and weakness maps guide coaching, hiring and process changes.
Who it is for
- Call-center and support managers
- Sales, quality and HR teams
Talk to us about Delvin
Our experts are ready to answer your questions about Delvin.